Effective Date: July 2025
Website: https://chebe.ae
Email: hello@chebe.ae
Contact Number: +971 54 298 9540
Chebe.ae (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase from us.
1. Information We Collect
We collect the following types of personal information:
Personal Details: Name, phone number, email address, shipping address.
Payment Information: Billing details and payment method (handled securely by third-party payment processors).
Usage Data: IP address, browser type, device information, pages visited, and other website analytics.
Communication Data: Information you provide when contacting us via email, forms, WhatsApp, or other channels.
2. How We Use Your Information
We use your information for:
Processing and fulfilling your orders.
Communicating with you regarding your order, inquiries, or customer support.
Sending updates, promotions, or marketing (you can opt out at any time).
Improving our website, products, and customer experience.
Complying with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data only with:
Service Providers: For payment processing, delivery, IT support, or marketing services.
Legal Authorities: If required by law or to protect our rights.
All third parties are required to respect the security of your data and treat it in accordance with the law.
4. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of transmission over the Internet is 100% secure.
5. Cookies and Tracking
We use cookies and similar tracking technologies to:
Enhance website functionality.
Analyze website traffic and performance.
Remember your preferences.
You can modify your browser settings to refuse cookies, but some features may not work properly.
6. Your Rights
You have the right to:
Access, update, or delete your personal information.
Opt-out of marketing communications.
Request a copy of the personal data we hold about you.
Withdraw consent where processing is based on consent.
For any of these requests, contact us at hello@chebe.ae.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
8. International Users
We offer global delivery. By using our website, you consent to the transfer and processing of your data in accordance with this Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website means you accept those changes.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: hello@chebe.ae
Phone/WhatsApp: +971 54 298 9540
Let me know if you want to add sections like “Children’s Privacy” or specific details for international privacy laws like GDPR.
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You said:
i need refund and return policy if the product is open no return no refund
if the product is damag by the customer no refund
ChatGPT said:
Here’s a clear Refund & Return Policy for chebe.ae, reflecting your conditions:
Refund & Return Policy – Chebe.ae
We care about your satisfaction and strive to provide the highest quality products. Please read our refund and return policy carefully before placing an order.
1. Returns & Refund Eligibility
We accept returns and refunds only under the following conditions:
✅ The product is unused, unopened, and in its original packaging.
✅ The product is damaged or defective upon delivery, and you report the issue within 48 hours of receiving your order.
2. No Return & No Refund Cases
❌ If the product is opened or used, it cannot be returned or refunded for hygiene and safety reasons.
❌ If the product is damaged by the customer, intentionally or accidentally, no refund or replacement will be offered.
❌ Change of mind is not a valid reason for return or refund.
3. Reporting Damaged Products
If you receive a damaged product from us, please contact us within 48 hours of delivery.
Provide your order number, clear photos of the damaged product, and a description of the issue.
You can reach us at:
📧 hello@chebe.ae
📞 +971 54 298 9540
We will review your case and, if eligible, arrange a replacement or refund.
4. Refund Processing
Approved refunds will be processed using the original payment method.
Refunds may take 7-14 business days, depending on your bank or payment provider.
5. Important Notes
We reserve the right to refuse a return or refund if the returned product does not meet our policy conditions.
Shipping charges are non-refundable, except in cases of defective or damaged products sent by us.
6. Contact Us
For questions regarding returns or refunds, please contact:
📧 hello@chebe.ae
📞 +971 54 298 9540